Your privacy is important to Olympia Elevators Pvt. Ltd. (“Company”, “Olympia”, “we”, “us”, or “our”).

This Privacy Policy (“Policy”) describes how we collect, use, store, process, disclose, and protect personal information and sensitive personal data or information (“Information”) of individuals (“you”, “your”) who access or use our website www.olympiaelevators.com, mobile applications, customer portals, or interact with us offline in connection with our elevator and DG services, including AMC, installation, maintenance, inspection, repair, and customer support (collectively, the “Services”).

This Policy forms part of and is to be read with our Terms and Conditions available on the Olympia platform.

USER ACCEPTANCE
By accessing or using our website, mobile applications, or Services, you acknowledge and agree to the terms of this Privacy Policy and consent to the collection, use, processing, disclosure, and retention of your Information as described herein.

If you do not agree with this Policy, please do not access or use the Olympia platform or our Services.

SCOPE AND DEFINITIONS

• Customer: Any person availing elevator or DG services from Olympia, including residents, societies, builders, corporate clients, and commercial property owners.
• Technician/Service Partner: Authorized personnel or contractors engaged in providing field services on behalf of Olympia.
• Platform: Refers to all digital and online interfaces operated by Olympia, including its website, mobile applications, client portals, and service dashboards.
• Personal Information: Any information that can be used to identify you, such as your name, phone number, email ID, postal address, identification proof, and related data.
• Sensitive Personal Data: Includes financial details, government ID numbers (such as PAN, Aadhaar), and any other data classified as sensitive under applicable laws.
• Usage Information: Includes device information, IP address, browser type, session time, service preferences, access logs, and other technical information.

INFORMATION WE COLLECT

1. Information You Provide to Us

• Contact details: Full name, email address, phone number, postal address.
• Booking or service data: Elevator or DG unit details, installation site details, maintenance logs.
• Financial details: Bank information, UPI ID, payment transaction data.
• Verification documents: PAN, Aadhaar, utility bills, and ownership proofs.
• Emergency contact information for AMC-related support.
• Feedback, complaints, service requests, or inquiries made via email, phone, or app.

2. Information We Collect Automatically

• Device Information: IP address, browser type, operating system, device type.
• Location Data: When enabled, we may collect geo-location data during technician visits or service attendance.
• Platform Usage: Pages visited, features accessed, form submissions, error reports.
• Cookies: Used for session tracking, analytics, and service optimization.

3. Information from Third Parties

• Publicly available information, or data received from authorized builders, societies, or property managers.
• Information from payment gateways or financial institutions for transaction verification.
• Background verification and KYC details from authorized service partners or vendors.

HOW WE USE YOUR INFORMATION

• To provide, manage, and improve our Services.
• To contact you about service schedules, reminders, feedback, AMC renewals.
• To respond to service requests, queries, or complaints.
• For verification, identity authentication, and fraud prevention.
• To send you service alerts, invoices, technical updates, or appointment confirmations.
• To comply with legal or regulatory requirements.
• For analytics, research, and development of new offerings.
• To facilitate technician allocation and real-time updates during service visits.
• For internal audit, training, quality checks, and customer experience improvement.

DISCLOSURE OF INFORMATION
We do not sell or rent your personal data. However, we may share your information in the following cases:

1. With Third-Party Service Providers (TPSPs)

• Payment gateway providers, background verification agencies, cloud hosting vendors, etc., under strict confidentiality and data protection agreements.

2. With Technicians/Vendor Partners

• Relevant information (e.g., your name, address, service logs) may be shared with authorized field staff or service technicians to fulfil service obligations.

3. Legal Compliance

• To law enforcement, regulators, or government bodies upon valid request, or to enforce our legal rights.

4. Business Transfers

• In case of mergers, acquisitions, or restructuring, your Information may be transferred to the new entity with appropriate safeguards.

YOUR RIGHTS AND CHOICES

• You may review and update your Personal Information by contacting us or through the customer portal.
• You may opt out of promotional communications by using the unsubscribe link in the emails or writing to us.
• You may request deletion of your account or Information, subject to retention obligations under applicable law.

DATA RETENTION
We retain your Information for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. After account deactivation, we may retain certain data (such as service logs, payments, AMC history) for up to 180 days or as mandated by legal obligations.

SECURITY MEASURES
We implement industry-standard physical, electronic, and procedural safeguards to protect your Information. While we strive to protect your data, no system can be 100% secure, and we disclaim liability for any unauthorized access beyond our reasonable control.

CHILDREN’S PRIVACY
Olympia does not knowingly collect or solicit data from children under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete it promptly.

CHANGES TO THIS POLICY
We reserve the right to revise this Privacy Policy at our sole discretion. Any changes will be posted on our website and will be effective from the date of publication. We encourage you to review this page periodically.

GRIEVANCE OFFICER
If you have any questions, concerns, or grievances about this Policy or our data handling practices, please contact:

Name: Olympia Elevators Pvt. Ltd.
Email: Customersupport@olympiaelevators.com
Address: S.NO.59/60, Shop No.03. A-Wing Mansarovar Annex, Kondhwa Bk., Pune-411048
Phone: 1800-123-1202